Question 1

Why should I hire All Creatures Pet Care, LLC instead of relying on my friend or neighbor to care for my pet?

Accepted Answer

All Creatures Pet Care understands that hiring a pet sitter or dog walker is a big deal. It is not just a financial commitment; it also means trusting someone to enter your home and take care of your precious pets. Fortunately, we do not only love our job, we take our roles as professional pet caretakers very seriously. Should any issues arise, we have the experience needed to handle them, and in addition to this, we are bonded and insured for increased peace of mind.  When you choose to hire us, you're also supporting a local small business. You are hiring a team, not an individual sitter that could have a conflict come up last minute making it difficult or impossible for them to tend to your pets, leaving your furry loved ones stranded without care and your vacation ruined.  If one of our sitters needs time off or is ill, we have plenty of backup!  Last but not least, the owner has years of vet tech experience, and the team is pet CPR/first aid certified.

Question 2

Who will my sitter be?

Accepted Answer

All Creatures Pet Care,LLC  has a team of animal loving individuals that are thoroughly vetted and background checked before hiring, and anyone without at least six months of veterinary technology experience has completed a pet cpr/first aid course to take their level of care and expertise to the next level. We guarantee that all of our team members will love your pets as much as you do!

Question 3

Will I have multiple sitters?

Accepted Answer

Yes. When you join the All Creatures Pet Care pack, a care team is created behind the scenes where all sitters assigned to care for your pets can communicate and relay important information. We work as a team and not an individual. You will not be disappointed with the care that any of our team members provide!

Question 4

Will I get to meet my sitter beforehand?

Accepted Answer

When you book with All Creatures Pet Care, you are hiring a  team of more than 20 fully-vetted, well-trusted sitters. We happily provide a complimentary 30-minute meet and greet with up to two of your initial sitters for your first scheduled service begins. As we add to your care team , all relevant information about your home and pets is conveyed to the additional sitter(s). You are also encouraged to enter as much detail as possible into your pet's profiles within our app. If you would like to schedule additional meet and greets with new sitters, you may do so at a discounted 30 minute visit charge of $20.

Question 5

How will I know how my pets are doing?

Accepted Answer

We utilize an app called Time to Pet where you will be able to receive written, photo, and video updates as well as a map of the walk your sitter took with your pup if you have one!  You will also be able to chat with your pet sitter within the app and will receive notification once service has started and ended.  It is really fun to get the updates while you are away on vacation or stuck at work! Real time sitter updates give you peace of mind that your pet is being well cared for.

Question 6

I have pets other than dogs and cats, are you able to take care of them while I am on vacation?"

Accepted Answer

All Creatures Pet Care has team members who have experience with almost all types of animals including birds, fish, reptiles, pocket pets (hamsters, rabbits, rats, et cetera), horses, livestock, and more!

Question 7

How do I pay?

Accepted Answer

One your service request is approved in Time to Pet, an invoice will be sent by email directly from Square (our secure payment processor). The email will come from invoices@squareup.com and will clearly display our business name.

You do not need a Square account — just click the link in the email.
You can pay with any major debit/credit card, Apple Pay, or Google Pay.

Question 8

Should I tip my pet sitter?

Accepted Answer

Tips are not required, but are very much appreciated!

Question 9

I need to cancel my pet care. Will I still be charged?

Accepted Answer

The details of our cancellation policies can be found in our startup agreements found on the Time to Pet App. 
Below is a congested version. Please note that no refunds will be given, only credits to the client's Time to Pet account.
 
Dog Walks - Prescheduled, weekly recurring services only

- More than 72 hours notice must be given or full amount is owed.

Pet Sitting (Visits/Overnight Care) -

- 20 + days notice of cancellation - 100% of total invoice is credited to client's Time to Pet account, less any processing fees.

-11-19 days' notice of cancellation- 50% of total invoice is credited to client's Time to Pet account, less any processing fees.

- 10 or fewer days' notice- no credit applied to client's Time to Pet account, full amount is owed.

Question 10

Do you charge more on holidays?

Accepted Answer

Yes, a 50% rate increase is applied on major holidays; a total of 9 days per year.
 
New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor day, Thanksgiving,  Christmas Eve, and Christmas Day.

Frequently Asked Questions