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  • Why should I hire All Creatures Pet Care, LLC instead of relying on my friend or neighbor to care for my pet?
    All Creatures Pet Care understands that hiring a pet sitter or dog walker is big deal. It is not just a financial commitment; it also means trusting someone to enter your home and take care of your precious pets. Fortunately, we do not only love our job, we take our roles as professional pet caretakers very seriously. Should any issues arise, we have the experience needed to handle them, and in addition to this, we are bonded and insured for increased peace of mind. When you choose to hire us, you're also supporting a local small business. You are hiring a team, not an individual sitter that could have a conflict come up last minute making it difficult or impossibles for them to tend to your pets, leaving your furry loved ones stranded without care and your vacation ruined. If one of our sitters needs time off or is ill, we have plenty of backup! Last but not least, the owner has years of vet tech experience, and the team is pet CPR/first aid certified.
  • Who will my sitter be?
    All Creatures Pet Care,LLC has a team of animal loving individuals that are thoroughly vetted and background checked before hiring, and anyone without at least six months of veterinary technology experience has completed a pet cpr/first aid course to take their level of care and expertise to the next level. We guarantee that all of our team members will love your pets as much as you do!
  • Will I have multiple sitters?
    Yes. When you join the All Creatures Pet Care pack, a care team is created behind the scenes where all sitters assigned to care for your pets can communicate and relay important information. We work as a team and not an individual. You will not be disappointed with the care that any of our team members provide!
  • Will I get to meet my sitter beforehand?
    When you book with All Creatures Pet Care, you are hiring a team of more than 20 fully-vetted, well-trusted sitters. We happily provide a complimentary 30-minute meet and greet with up to two of your initial sitters for your first scheduled service begins. As we add to your care team , all relevant information about your home and pets is conveyed to the additional sitter(s). You are also encouraged to enter as much detail as possible into your pet's profiles within our app. If you would like to schedule additional meet and greets with new sitters, you may may do so at a discounted visit charge of $20.
  • How will I know how my pets are doing?
    We use GPS mapping for all walks and pet sits through a smartphone app called "Scout for Pet Owners." You will be notified that the visit has started when your sitter checks in, and updated about the visit as soon as the sitter checks out. You will receive an email or smartphone notification that will display when your sitter arrives and leaves your home. You will also get a personalized note about the visit, including photos of your pet(s)! It is really fun to get the updates while you are away on vacation or stuck at work! Real time sitter updates give you peace of mind that your pet is being well cared for.
  • I have pets other than dogs and cats, are you able to take care of them while I am on vacation?"
    All Creatures Pet Care has team members who have experience with almost all types of animals including birds, fish, reptiles, pocket pets (hamsters, rabbits, rats, et cetera), horses, livestock, and more!
  • How do I pay?
    For scheduling and online payment purposes, we use a secure smartphone app called "Scout for Pet Owners." Scout is connected to Braintree, a division of Paypal. You may manually enter your card information, or connect directly to a Paypal account. Payments are automatically processed. We do ask that pet sitting be paid in full upon booking, and credits will be issued in accordance with our cancellation policies. Payment for weekly services- such as dog walks or doggy daycare is processed each week after your last day of service. A receipt is e-mailed to you after payment processes. We do also accept checks, but ask that they be mailed in advance versus left for your sitter. Checks must clear the bank before service is confirmed. We do not accept cash.
  • Should I tip my pet sitter?
    Tips are not required, but are very much appreciated!
  • I need to cancel my pet care. Will I still be charged?
    The details of our cancellation policies can be found in the startup paperwork that you receive a copy of after signing. Updated versions will be on the Scout app. Below is a congested version. Dog Walks - More than 72 hours notice to avoid a fee. Doggy Daycare - More than 48 hours notice to avoid a fee. Pet Sitting (Visits/Overnight Care) - more than 16 days notice to avoid fees.
  • Do you charge more on holidays?
    Yes, a 50% rate increase is applied on major holidays; a total of 9 days per year. New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor day, Thanksgiving, Christmas Eve, and Christmas Day. Fun fact! We encourage our team to enjoy time off on their birthdays, but should they decide to work we pay them as if it were a holiday! (no additional charge to client)
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